Privacy Policy

The purpose of this policy is to inform data subjects about the various processing carried out by this organization through the website and affecting their personal data in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and the provisions of Organic Law 3/2018 of December 5, 2018 about the Protection of Personal Data and guarantee of digital rights.

1. IDENTIFICATION AND CONTACT DETAILS OF THE DATA CONTROLLER

The organization HISPASAT, S.A., with registered office at C/ ANABEL SEGURA, 11, EDIF B- 4ª PLT (28108 ALCOBENDAS) MADRID and identification number A79201075, telephone 918700160 and email address protecciondedatos@hispasat.es

DATA PROTECTION OFFICER

SEGURIDAD Y PRIVACIDAD DE DATOS S.L., contact telephone number 963 122 868 and email address infodpo@forlopd.es

With the foregoing, we inform you that the processing of personal data carried out through this website is developed in Spain without prejudice that, if you are interested in a service that operates from another location of any of our subsidiaries or request information or a job in relation to any of them, your data will be processed by the appropriate entity that will become automatically responsible for the treatment. Although we update our privacy policy regularly, the structural processes of the group may generate expansions or reductions of entities. We therefore recommend that you request updated information on these entities in the appropriate data protection mailboxes:

- When you want to contact the parent company: protecciondedatos@hispasat.es

- Brazil: protecaodedados@contratante.com.br

- Peru: protecciondedatos@hispasat.pe

- Other LATAM countries: habeasdata@axessnet.com (if you want to be attended from Colombia) or dataprotection@axessnet.com (if you want to be attended from Spain).

2. PURPOSE OF THE PROCESSING OF YOUR PERSONAL DATA

USERS/WEBSITE VISITORS

We will process your personal data provided through our web forms to:

• To attend to requests, complaints and incidents transferred through our contact channels incorporated in the website.
• Understand the behavior of the user within the web in order to detfect possible computer attacks on our website.
  
• Comply with legal obligations that are directly applicable to us and regulate our activity.
  
• To protect and exercise our rights or to respond to claims of any kind.
  
• Where applicable, sending commercial communications regarding the goods or services that make up our activity and / or news or newsletters related to our sector. Your refusal to provide us with the authorization will imply the impossibility of sending you information from the entity.
  
• If applicable, to manage your participation in contests and special offers that the entity carries out. Your refusal to provide us with authorization will make it impossible for you to participate.
  
• If applicable, to send satisfaction and/or quality surveys. Your refusal to provide us with the authorization will imply the impossibility to evaluate the service provided.
  

CLIENTS/INSTALLERS

In addition to the purposes indicated in the section "users/users of the website", we will process the personal data provided for the following purposes:

• Manage the commercial relationship.
• Administrative, accounting and tax management.
  

CANDIDATES FOR JOB OFFERS OR JOB APPLICANTS

In addition to the purposes indicated in the section "users/users of the website", we will process your personal data provided for the following purposes:

• Manage your application and communicate with you to keep you informed of the status of the selection process and your application.
• Where appropriate, for the transfer of your data to entities that make up the GROUP HISPASAT. Your refusal to provide us with the authorization will imply the impossibility of sending you information about vacancies/selection processes of other entities that make up the group.

3. LEGAL BASIS FOR PROCESSING

USERS/NAVIGATORS OF THE WEBSITE OF THE RESPONSIBLE PARTY

• In the consent you have given us to process your data for the purposes indicated. The refusal to provide your personal data will result in the impossibility of processing your data for the aforementioned purposes.
• To comply with the legal obligations that apply to us. In this case, the data subject may not refuse to process personal data.
• In our legitimate interest to protect our image, business and history by preventing attacks on our website. In this case, the data subject may not refuse the processing of personal data, although the data subject may exercise, where appropriate, the rights recognised in the "rights" section of this policy.

CLIENTS/INSTALLERS

• Performance of a contract to which you are a party or application of pre-contractual measures. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
• In the consent that you have given us to process your data for purposes other than the development or execution of the existing contract. The refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
• To comply with the legal obligations that apply to us. In this case, the data subject may not refuse the processing of personal data.
• In our legitimate interest to protect our image, business and history by preventing attacks on our website. In this case, the data subject may not refuse the processing of personal data, although the data subject may exercise, where appropriate, the rights recognised in the "rights" section of this policy.

CANDIDATES FOR JOB OFFERS OR JOB APPLICANTS

• The consent you have given us to process your data for the aforementioned purposes. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
• To comply with the legal obligations that apply to us. In this case, the data subject may not refuse the processing of personal data.
• In our legitimate interest to protect our image, business and history by preventing attacks on our website. In this case, the data subject may not refuse the processing of personal data, although the data subject may exercise, where appropriate, the rights recognised in the "rights" section of this policy.

4. DATA RETENTION PERIOD

The personal data provided will be kept for as long as necessary to fulfill the purposes for which they were initially collected.

Once the data are no longer necessary for the processing in question, they will be properly blocked to, where appropriate, make them available to the competent Public Administrations and Agencies, Judges and Courts or the Public Prosecutor's Office, during the limitation period for actions that may arise from the relationship with the client and/or the legally prescribed retention periods.

In the event that you have provided us with your resume, we will keep your data for the maximum period of two years from its receipt by the entity, and at that time we will proceed to its erasure unless you have authorized us to keep your data for a period of conservation longer than indicated. For appropriate purposes, we inform you that you may revoke your consent at any time.

5. AUTOMATED DECISIONS AND PROFILING

The website does not make automated decisions or create profiles.

6. RECIPIENTS

During the duration of the processing of your personal data, organization may transfer your data to the following recipients:

• Judicial Bodies and Public Prosecutor's
• State Security Forces and Bodies (Police)
  
• Other competent public authorities or bodies, when the data controller has a legal obligation to provide the personal data.
  
• If applicable, to those Data Processors that provide services to us.
  
• Third parties that provide services to the responsible for the maintenance of this website or the fulfillment of the purposes described in the corresponding section. For the definition or classification of third party recipient, the Guidelines 07/2020 on the concepts of "data controller" and "data processor" in the RGPD of the European Data Protection Committee shall be followed.
  
• Other entities of the group, in particular HISPASAT S.A.

7. INTERNATIONAL DATA TRANSFERS

In compliance with the provisions of the European Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation of the European Union and the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, we inform you that, as a result of the suppliers used, the entity carries out the following:

Notwithstanding the above, if you want to know more about the international transfers that the entity responsible for the website carries out, you can write to the email addresses above and we will be happy to answer any questions that may arise in this regard as well as to provide any further information you may require.

8. SOCIAL NETWORKS

In order to let you participate in our activity, and so that you can be aware of our news, we inform you that HISPASAT, S.A. has created a profile in the Social Networks.

All users have the opportunity to join our social networks or groups. However, you should be aware that, unless we request your data directly (for example, through marketing actions, contests, promotions, or any other valid way), your data will belong to the corresponding Social Network, so we recommend that you carefully read its terms of use and privacy policies, as well as, make sure to configure your preferences regarding the processing of data.

Below, we detail the link to the privacy policy to the various Social Networks in which we have presence, so you can access at all times to privacy policies and configure your profile to ensure your privacy:

Twitter: https://twitter.com/es/privacy

LinkedIN: https://es.linkedin.com/legal/privacy-policy

9. RIGHTS

Data subjects may request information and exercise at any time and completely free of charge, the rights of access, rectification and erasure, as well as to request that the processing of their personal data be restricted, to object to the processing, to request the portability of their personal data (whenever technically possible) or to withdraw the consent given, and if applicable, not to be subject to a decision based solely on automated processing, including profiling.

To do so, you may use the forms provided by the organization, or send a letter to the postal address or e-mail address indicated above. However, you may be asked for your ID card or any other similar document in order to prove your identity, provided that this cannot be done by other less intrusive means.

If you feel your rights have been violated with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the competent Data Protection Supervisory Authority (Spanish Data Protection Agency), through its website: www.aepd.es

10. DATA VERACITY

The data subject guarantees that the data provided are true, accurate, complete and up-to-date; committing to report any changes by the channels enabled for this purpose and indicated in this policy. You will be liable for any damages, both direct and indirect, that you may cause as a result of the breach of this obligation.

In the event that user provide data to a third party data, the user must declare that the consent of the interested parties has been obtained, committing to transfer the information contained in this clause exempting the organisation from any liability arising from failure to comply with this obligation.

11. ENTITIES THAT MAKE UP THE HISPASAT GROUP

We inform you that HISPASAT is part of a group that operates under this brand or the AXESS brand in the locations described above. In turn, HISPASAT is part of the REDEIA group. The transfer of data with the entities of the group will always be covered by one of the legal bases foreseen in the regulations and will be previously considered if said base is not your consent. Although HISPASAT tries to keep the list of entities that make up its group or the possible recipients indicated in the corresponding section up to date, there may be changes as a result of the modification of the information provided to other entities of the group, without prejudice to the possibility of being informed in the e-mail included in this privacy policy.

12. MODIFICATIONS AND UPDATE

This privacy policy may be modified/updated according to the legal requirements established or in order to adapt this policy to the instructions issued by the Data Protection Supervisory Authority (Spanish Data Protection Agency), or changes to our website. For this reason, we advise users to periodically visit our Privacy Policy.

If you have any questions about this policy, you can contact with HISPASAT, S.A. through the forms provided by the organization, or send a letter to the postal address or e-mail address referenced in the heading.

Last review 25 april 2024