A call centre, providing a 24/7 customer telephone service in three different languages (Spanish, Portuguese and English), with high call reception capacity in all countries in which HISPASAT operates and includes a homogeneous ticket opening and follow-up system, which improves incident control from start to finish, issuing regular reports and making it possible to access the information concerned interactively on the web.
A web portal in which HISPASAT clients may personally report potential service incidents and request information on offering new services via our capacity.
An internal tool for improving customer and contact management. The CRM makes it possible to manage and control business opportunities and the evolution of open offers, offers that have been won and offers that have been closed, thereby making the actions carried out by the sales team more coherent and making the process clearer and more visible on an internal level. It also constitutes a basic support tool in customer relations, sales and marketing.
