Support and Customer service

Hispasat provides new tools that enable our clients to improve the way they contact us, especially in adverse circumstances. This system consists of

24/7 support and customer service with high call-handling capacity in three languages (Spanish, Portuguese and English).
A uniform ticket-opening system, and efficiently redirect calls to the corresponding area.
Better 24/7 service coverage in all the countries we operate in, providing local area telephone lines in almost all of them. Increase the efficiency of customer service delivery by having complete and uniform information that enables better real time interaction.
Better follow-up on incidents that occur in the launching service up to the time they are resolved, implementing both a regular reporting system and the ability to have interactive web access to said status information, thus improving communication.

Support and Customer Telephone Numbers

You can find more information in the following documents:

Customer Service and support Manual

Customer Form

Name:

Surname:

UTR:

Company:

Area:

Title:

Email:

Telephone:

Telephone 2:

Web address:

Address:

Postal code:

City:

Province:

Country:

Comment:

In accordance with the GDPR and the LOPDGDD, HISPASAT, S.A. will process the data provided for the purpose of answering the questions and/or complaints raised through this form and providing the requested information. Provided you authorize us in advance, we will send you information related to the entity's activity. You may exercise, if you wish, the rights of access, rectification, deletion, and others recognized in the aforementioned regulations. To obtain more information about how we are processing your data, access our Privacy Policy.

I UNDERSTAND AND ACCEPT the processing of my personal data as described above and explained in more detail in the Privacy Policy and Legal notice. (If you refuse to provide this authorization, we will not be able to process your data for the stated purpose.)

Send