HISPASAT provides new tools that enable our clients to improve the way they contact us, especially in adverse circumstances. This system consists of:
- 24/7 customer service with high call-handling capacity in three languages (Spanish, Portuguese and English).
- A uniform ticket-opening system, and efficiently redirect calls to the corresponding area.
- Better 24/7 service coverage in all the countries we operate in, providing local area telephone lines in almost all of them. Increase the efficiency of customer service delivery by having complete and uniform information that enables better real time interaction.
- Better follow-up on incidents that occur in the launching service up to the time they are resolved, implementing both a regular reporting system and the ability to have interactive web access to said status information, thus improving communication.
Support Directory by Country
You can find more information in the following documents:
HISPASAT Contact Center - Manual Guide
Customer Care - Service Process