Privacy policy for countries outside the EU

Privacy policy for countries outside the EU

The purpose of this policy is to inform interested parties whose nationality or residence is not in Spain, nor in any country of the European Union, about the different processing activities carried out through the website ( www.hispasat.com ) that affect their personal data in accordance with the applicable regulations.

1. Identification and contact details of the Data Controller and the Data Protection Officer

DATA CONTROLLER

This website is managed by HispaSat, SA, with registered office at Avenida de Bruselas, 35, (Alcobendas 28108) Madrid, with NIF A79201075 and email address: protecciondedatos@hispasat.com .

HispaSat, SA informs you that the processing of personal data carried out through this website takes place in Spain. However, if you are interested in a service operated from another location belonging to any of our subsidiaries, or if you request information or apply for a job related to any of them, your data will be processed by the relevant entity, which will automatically become the data controller. Although we regularly update our Privacy Policy, the group's structural processes may result in additions or reductions in the number of entities. Therefore, we recommend that you request updated information from these entities regarding the management of personal data through the appropriate data protection channels.

- When you want to contact the HispaSat Group's parent company: protecciondedatos@hispasat.com

- European countries (excluding Spain): dataprotection@hispasat.com

- Brazil: protecaodedados@hispamar.com.br

- Peru: protecciondedatos@hispasat.pe

- Rest of LATAM countries: habeasdata@hispasat.com

DATA PROTECTION OFFICER

Legal entity: SEGURIDAD Y PRIVACIDAD DE DATOS SL, with registered office at Aqua Multiespacio, Calle Menorca, 19, Floor 17, (46023) Valencia, Spain.

Natural person in Brazil: Mario Ramírez López.

Contact: 963 12 28 68; and email: infodpo@forlopd.es

2. Purposes of processing your personal data

Users browsing the website of the responsible party

We will process your personal data provided through our web forms for the following purposes:

  • To address requests, complaints and incidents submitted through our contact channels incorporated on the website.
  • Understanding user behavior on the website in order to detect potential cyberattacks on our website.
  • Comply with the legal obligations that are directly applicable to us and regulate our activity.
  • To protect and exercise our rights or respond to claims of any kind.
  • In your case, sending commercial communications relating to the goods or services that make up our activity, and/or news or newsletters related to our sector.
  • Registration management for events organized by the entity. In this case, your data may be shared with the owners of the facilities where the event will be held, solely for the purpose of ensuring security and access.

Job applicants or candidates for employment

We will process your personal data provided through our web forms for the following purposes:

  • Manage your application.
  • We will communicate with you to keep you informed about the status of the selection process and your application within it.
  • Understanding user behavior on the website in order to detect potential cyberattacks on our website.
  • To protect and exercise our rights or respond to claims of any kind.
  • Sending communications regarding new job offers that we make and that suit your needs; provided that you have previously authorized us to send you such information.
  • Transfer of your data to entities that make up the HispaSat group when you have applied for a job in any of them.

Customers/Installers

We will process your personal data provided through our web forms for the following purposes:

  • Managing the business relationship.
  • The provision of the services you have contracted us for.
  • Procedures related to the shipment and receipt of the product purchased through this website.
  • Administrative, accounting and tax management.
  • To address requests, complaints and incidents submitted through our contact channels incorporated on the website.
  • Understanding user behavior on the website in order to detect potential cyberattacks on our website.
  • In your case, conduct quality surveys that allow us to evaluate our service.
  • In your case, sending commercial communications relating to the goods or services that make up our activity, and/or news or newsletters related to our sector.
  • Comply with the legal obligations that are directly applicable to us and regulate our activity.
  • To protect and exercise our rights or respond to claims of any kind.
  • Manage your registration to create your customer/installer area.

3. Legal basis for the processing

Although the legal bases set forth are compatible with those contemplated in the data protection regulations of the different entities within the group, their terminology and specificity conform to the provisions of the European General Data Protection Regulation (GDPR). In any case, the entity will take into account the applicable regulations for each individual user to guarantee the rights, freedoms, and provisions established by the relevant legislation.

Users/browsers on the website of the responsible party.

  • In the consent you have given us to process your data for the purposes indicated. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
  • To comply with our legal obligations. In this case, the data subject may not refuse the processing of their personal data.
  • In our legitimate interest to protect our image, business, and reputation by preventing attacks on our website, the data subject may not refuse the processing of their personal data, although they may exercise, where applicable, the rights recognized in section eight of this policy.
  • For the exercise and defense of legal actions. In this case, the interested party may not refuse the processing of personal data.

Job applicants or candidates for employment

  • In the consent you have given us to process your data for the purposes indicated. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
  • To comply with our legal obligations. In this case, the data subject may not refuse the processing of their personal data.
  • In our legitimate interest to protect our image, business, and reputation by preventing attacks on our website, the data subject may not refuse the processing of their personal data, although they may exercise, where applicable, the rights recognized in section eight of this policy.
  • For the exercise and defense of legal actions. In this case, the interested party may not refuse the processing of personal data.

Customers/Installers

  • Performance of a contract to which you are a party or application of pre-contractual measures. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
  • In the consent you have given us to process your data for purposes unrelated to the development or execution of the existing contract. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
  • To comply with our legal obligations. In this case, the data subject may not refuse the processing of their personal data.
  • In our legitimate interest to protect our image, business, and reputation by preventing attacks on our website, the data subject may not refuse the processing of their personal data, although they may exercise, where applicable, the rights recognized in section eight of this policy.
  • For the exercise and defense of legal actions. In this case, the interested party may not refuse the processing of personal data.

4. Data retention periods or criteria

The personal data provided will be kept for the time necessary to fulfill the purposes for which it was initially collected.

Once the data is no longer needed for the processing in question, it will be duly blocked and, where applicable, made available to the competent Public Administrations and Bodies, Judges and Courts, or the Public Prosecutor's Office, for the duration of the statute of limitations for any actions that may arise from the relationship with the data subject, in accordance with the legally established retention periods. The applicable regulations will be observed and assessed in each case.

If you have provided us with your resume, we will keep your data for a maximum period of one year from the date of receipt by the entity, unless you have authorized us to keep your data for a longer retention period than indicated.

5. Automated decisions and profiling

The website does not make automated decisions or create profiles.

6. Recipients

During the period of processing of your personal data, the organization may transfer your data to the following recipients:

  • Judges and Courts.
  • State Security Forces and Corps.
  • Other competent public authorities or bodies, when the controller has a legal obligation to provide the personal data.
  • Third parties providing services to the data controller for the maintenance of this website or for the purposes described in the corresponding section. The definition or classification of third-party recipients will be governed by Guidelines 07/2020 on the concepts of "data controller " and "data processor" in the GDPR of the European Data Protection Board.
  • Hispasat Group Entities

7. International data transfers

With regard to the purposes described above and within the framework of this website, the organization may carry out international data transfers that have an adequate level of protection and all the necessary guarantees according to applicable regulations.

International data transfers will be based on Adequacy Decisions issued by the European Commission, Standard Contractual Clauses published by the European Commission, and Model Contractual Clauses issued by the Ibero-American Data Protection Network, depending on the Group entities involved in the transfer and in accordance with the guarantees of applicable regulations. The countries, purposes, and types of data transferred are as follows:

Country

Purpose

Data Types

GERMANY

To manage the procedures for job applications, as well as for internal administrative purposes of the group

-Identifying data: email address, first and last names, CV, profession, date of birth, telephone number, country of origin.

ARGENTINA

To manage the procedures for job applications, as well as for internal administrative purposes of the group

-Identifying data: email address, first and last names, CV, profession, date of birth, telephone number, country of origin.

BRAZIL

To manage the procedures for job applications, as well as for internal administrative purposes of the group

-Identifying data: email address, first and last names, CV, profession, date of birth, telephone number, country of origin.

CHILI

To manage the procedures for job applications, as well as for internal administrative purposes of the group

-Identifying data: email address, first and last names, CV, profession, date of birth, telephone number, country of origin.

COLOMBIA

To manage the procedures for job applications, as well as for internal administrative purposes of the group

-Identifying data: email address, first and last names, CV, profession, date of birth, telephone number, country of origin.

ECUADOR

To manage the procedures for job applications, as well as for internal administrative purposes of the group

-Identifying data: email address, first and last names, CV, profession, date of birth, telephone number, country of origin.

SPAIN

To manage the procedures for job applications, as well as for internal administrative purposes of the group

-Identifying data: email address, first and last names, CV, profession, date of birth, telephone number, country of origin.

MEXICO

To manage the procedures for job applications, as well as for internal administrative purposes of the group

-Identifying data: email address, first and last names, CV, profession, date of birth, telephone number, country of origin.

PERU

To manage the procedures for job applications, as well as for internal administrative purposes of the group

-Identifying data: email address, first and last names, CV, profession, date of birth, telephone number, country of origin.

UNITED KINGDOM

To manage the procedures for job applications, as well as for internal administrative purposes of the group

-Identifying data: email address, first and last names, CV, profession, date of birth, telephone number, country of origin.

Notwithstanding the foregoing, if you would like to know more about the international transfers carried out by the entity responsible for the website, you can write to the email addresses listed above and we will be happy to answer any questions you may have and provide any further information you may need.

8. Rights

Those interested may exercise at any time and completely free of charge the rights of access, rectification and erasure, as well as request that the processing of their personal data be limited, oppose it, request the portability of these (provided it is technically possible) or withdraw the consent given, and where appropriate, not to be subject to a decision based solely on automated processing, including profiling.

To do so, you may use the forms provided by the organization, or send a letter to the postal address or email address indicated above. A copy of your ID card or other identification document may be required if the applicant cannot be identified without it.

If you believe your rights regarding the protection of your personal data have been violated, especially if you have not received a satisfactory response when exercising your rights, you may file a complaint with the competent Data Protection Authority. The owner of this website is subject to the Spanish Data Protection Agency (AEPD), which you can contact through its website: www.agpd.es. However, where applicable, you may also file your complaint with the data protection authority in your country of residence.

In compliance with the provisions of Article 21 of Law 34/2002 on Information Society Services and Electronic Commerce, if you do not wish to receive further information about our services, you can unsubscribe by sending an email to protecciondedatos@hispasat.com with the subject "UNSUBSCRIBE" or by clicking on the unsubscribe link in the email.

9. Data accuracy

The interested party guarantees that the data provided is true, accurate, complete, and up-to-date; undertaking to inform of any changes to the data provided, through the channels enabled for this purpose and indicated in point one of this policy. They will be liable for any damage or loss, whether direct or indirect, that may be caused as a result of non-compliance with this obligation.

In the event that the user provides data of third parties, he declares that he has the consent of the interested parties and undertakes to provide them with the information contained in this clause, exempting the organization from any liability arising from the failure to comply with this obligation.

10. Social networks

Social networks are part of the daily lives of many internet users, and for them the Entity has created different profiles on some of them.

All users who visit our website have the opportunity to join our social networks or groups.

However, you should be aware that unless we request your data directly (for example, through marketing actions, contests, promotions, or any other valid means), your data will belong to the corresponding Social Network, so we recommend that you carefully read its terms of use and privacy policies, and make sure to configure your preferences regarding data processing.

11. Entities that make up the HispaSat Group

We inform you that HispaSat is part of a group that operates under this brand or the AXESS brand in the locations described above. The transfer of data to entities within the group will always be based on one of the legal grounds provided for in the regulations and will be weighed beforehand if that ground is not your consent. Although HispaSat strives to keep the list of entities that make up its group or the potential recipients indicated in the corresponding section up to date, changes may occur as a result of modifications. Through this policy, you are duly informed of such communication to other entities within the group, without prejudice to your right to obtain further information via the email address included in this privacy policy.

12. Modifications/Update

This privacy policy may be modified or updated to comply with legal requirements or to adapt its content to applicable regulations. Therefore, we advise users to review it periodically and, if necessary, contact HispaSat SA via the email address provided.

September 2026
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